Complaint Part 2 - My 1 hr Consultation with Chanel

So today was my free 1 hour consultation with the lovely Jess at Chanel here in Cardiff.  Before I go in depth, it was awesome!  Jess was lovely, as were all the staff there, really friendly, not patronising or clicky as you often find at these type of places.  I love, love, love what Jess did with my makeup - I pretty much gave her free reign to do what she wanted - the only stipulation was no extremes (so I didn't want 'the natural look' or like I was about to hit the clubs).  What I really loved, is that she used colours I wouldn't normally use, and she really made them work.

Jess used the new Chanel quad out called Éclosion -

it's a beautiful quad with a sort of berry/red wine/burgundy colour, this is the colour I wouldn't normally wear, but she used it in the crease, and beautifully.  One of the highlights of the makeup she did, for me, was the eye liner.  She winged it differently than I normally would and I loved it - it was very classic and something I'm going to try to master myself :)  As soon as I'm done with Project 10 Pan, I'm going to purchase this straight away - my only hope is that they still sell it when I'm done :S


These are all the products she used
Base - Le blanc de chanel
Concealer - Perfection lumiere 20
Foundation - Vitalumiere Aqua (20)
Powder - Loose clair
(no bronzer)
Eyebrows - Eclosion and Le Sourail de chanel
Eye Liner - Stilo yeux noir and liquid eyeliner
Mascara - Base / Sublime Noir
Lip Colour - Rouge Coco Shine - Boy
Blusher - Rose ecrin

Jess, if you're reading this - thank you.  I love what you did, and as always, love all the products :)  And thanks to Chanel for offering me this opportunity - like I said, sometimes it pays to complain :)

Pixi3 out
xXx

Sometimes Complaining is Good - even about makeup!

So, I know this is a little off-topic (it’s makeup related I promise!), but I really wanted to write about my experience of putting in a complaint against the UK luxury shop chain Debenhams, more specifically the Chanel counter there.

I’ve been shopping at the Chanel counter for at least 6 years and on a regular basis.  I’ve always found the staff to be really lovely and helpful.  So this occasion I knew was an exception to the rule.  Here’s what happened.

I’d been sent an email by Chanel inviting me to come into the store to pick up a large free sample of one of their new lip glosses (a lot of people had this email, probably everyone on their newsletter list which anyone can subscribe to).  Three days later I managed to go in to grab my sample, but as the lovely chap told me, they hadn’t had them in yet.  I went back the next day and was greeted by another lady who was looking after the counter.  She was not nice.  She went searching through the drawers only to find perfume and skincare, then she found a drawer and exclaimed ‘nope, makeup in this one’, to which I replied ‘ah, that’ll be the one then’ (thinking to myself, lip gloss is makeup, so that’s the right one).  At this point she replied, very abruptly ‘no, makeup, for your FACE’, I replied that considering your lips are on your face, I assumed lip gloss was also ‘makeup’, the error of my ways was swiftly pointed out that no, foundation is makeup, not lip gloss.  So, why do we call it foundation ?

Either way, I put out a ranty tweet @debenhams who swiftly replied to send an email to them, which I did.  After a little bit of chasing and some patience, it got passed on to Chanel, who got back to me today.  They were amazing!  The lady I spoke to  (on email) apologised several times, offered to send me a lip gloss sample (yay!) and a free consultation (and more samples)!  I jumped at the chance of both, graciously accepting.  It turns out, the consultation is with one of their 6 UK makeup experts, even better! 

So to put a long story short, Debenhams and Chanel together really turned my complaint around.  I’m really happy and won’t hesitate to go back and spend more of my money at the Chanel counter, as usual J

Pixi3 out

xXx