Sometimes Complaining is Good - even about makeup!

So, I know this is a little off-topic (it’s makeup related I promise!), but I really wanted to write about my experience of putting in a complaint against the UK luxury shop chain Debenhams, more specifically the Chanel counter there.

I’ve been shopping at the Chanel counter for at least 6 years and on a regular basis.  I’ve always found the staff to be really lovely and helpful.  So this occasion I knew was an exception to the rule.  Here’s what happened.

I’d been sent an email by Chanel inviting me to come into the store to pick up a large free sample of one of their new lip glosses (a lot of people had this email, probably everyone on their newsletter list which anyone can subscribe to).  Three days later I managed to go in to grab my sample, but as the lovely chap told me, they hadn’t had them in yet.  I went back the next day and was greeted by another lady who was looking after the counter.  She was not nice.  She went searching through the drawers only to find perfume and skincare, then she found a drawer and exclaimed ‘nope, makeup in this one’, to which I replied ‘ah, that’ll be the one then’ (thinking to myself, lip gloss is makeup, so that’s the right one).  At this point she replied, very abruptly ‘no, makeup, for your FACE’, I replied that considering your lips are on your face, I assumed lip gloss was also ‘makeup’, the error of my ways was swiftly pointed out that no, foundation is makeup, not lip gloss.  So, why do we call it foundation ?

Either way, I put out a ranty tweet @debenhams who swiftly replied to send an email to them, which I did.  After a little bit of chasing and some patience, it got passed on to Chanel, who got back to me today.  They were amazing!  The lady I spoke to  (on email) apologised several times, offered to send me a lip gloss sample (yay!) and a free consultation (and more samples)!  I jumped at the chance of both, graciously accepting.  It turns out, the consultation is with one of their 6 UK makeup experts, even better! 

So to put a long story short, Debenhams and Chanel together really turned my complaint around.  I’m really happy and won’t hesitate to go back and spend more of my money at the Chanel counter, as usual J

Pixi3 out

xXx

Smokey Eyes Palette - Collection (prev Collection 2000)

Hey everyone!  So, I recently purchased the Smokey Eyes palette by Collection (prev Collection 2000).  Now, I was really dubious about them as I haven't bought any of their stuff since I was about 15/16 and back then, about 17 years ago, they were really... well... bad.  But, I've been watching a lot of youtube videos (nothing changes eh!) and a lot of people really like them now, so I thought I'd give them another shot.

First impressions

I love the packaging :)  They're being really inventive and colourful with a lot of their packaging which I really like, a lot of it is either really pretty, or looks more expensive than it is.  The palette I bought was between £4-£5 in Superdrug.  It really reminds me of the palettes Too Faced too, 3 sets of combinations, and a guide on the back on how to apply them, but for a fraction of the cost #winning

Quality

The quality really surprised me, it's fantastic!  Really pigmented colours that are really durable.  I've tried all of the combinations, and by that I mean, the 3 rows each and they last really well.  As always I get creasing on my right eye (with Urban Decay eye Shadow primer potion) after about 8 hours, but that's normal for me and certainly doesn't lessen the product at all.  One thing I really love about it, is the 'cream' in the bottom right corner, it's for highlighting the inner corner of your eye, and does a fantastic job!  My only problem, and it's my issue, not the product, is that I tend to suffer from black goo building up in the corner of my eye, so I have to lets say, do a lot of maintenance on my general eye area, which means whenever I put a highlighter there (be it cream or powder) it doesn't last long.  But for the short time it's there, it's lovely :)

There's not a lot else I can say about it - I'm definitely going to try some other products from their range and will report back when I do :)

Pixi3 out
xXx

Quest - Liquid Eyeliner

Just a quick update for you - I'm currently on a quest and wanted to share it with you - perhaps you can join me?  :)

My quest is to find a drugstore/pharmacy dupe/replacement for the Chanel liquid eyeliner.  So far I've tried MUA, Maybelline (currently the closest), L'Oreal, Dior and none of them really cut it.

Requirements
1.  The brush has to be either a felt tip, or like the chanel one, little bristles (not like the brush you can get with lip gloss).
2.  It must dry quickly.
3.  There can be no transferring onto my eye lid
4.  It has to be a deep dark black
5.  Oh, should probably be cheap too - if it's replacing my Chanel one!

So yeah, that may seem like a lot to ask, but it's all the things my Chanel one is (except cheap, it's currently £25) - if you have any suggestions of ones to try (that I can purchase here in the UK of course!), then please leave a comment below :)

I'll update you on my progress :)

Pixi3 out
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